With over 50% of small businesses considering a banks’ user experience when selecting a partner, it’s critical that banks begin to make changes to how customers apply for their products. A few important statistics from the webinar highlight the most important areas of improvements for financial organizations: 77% of business banking products don’t offer the option to apply online; 99% of business banking products don’t offer mobile responsive experiences for new product applications; In our study, we found that there is an…
Business Banks Still Struggling With Digital Customer Experiences
